Frequently Asked Questions 

How Do I Place An Order?

          To place a product in your shopping cart, select size and quantity, then click the "ADD TO CART" button. You can access your cart by clicking the shopping cart icon in the upper right corner of your screen. Items added to the shopping cart are not reserved until you proceed to checkout.

 

Payment & Shipping

 

WHAT IS ITEM PROCESSING TIME?

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.



payment methods:

1.Credit Card

Buyers can pay securely by credit card (including Visa and Mastercard) via Paypal.

 

Shipping & Handling

 

We ship all over the USA. Just buy and enjoy our great service, we ship direct to your door.

 

1.Received your order request

After processed your payment and received your order request, we will email you to confirm this order. And then, we will prepare the items in your order. 

 

2.Processing time

In this part, we kindly ask about 1-4 business days for the quality control and arrange a suitable shipment. After the package is shipped out, we will send you an email about the delivery information.

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

 

3.Shipping time

The actual shipping time to destination is based on the shipping method in your order.

Note: The public holidays, destination areas and couriers will affect the shipping time too.

 

4.Delivered

Total delivery time= Processing time + Shipping time

According to feedback, most packages can deliver fast and safely.

 

Secure Ordering & Payment Options

 

Privacy Policy

CraftyVinylCreations.com respects the privacy of our visitors/customers, which is extremely important to us. We take your online safety seriously. To better serve you and to make you understand how your information is used on our site, we have explained our privacy policy below.

1.The information we collect
We believe it's important for you to know what types of information we collect when you use our site. The information includes your Email, Name, Company Name, Street Address, Post Code, City, Country, Telephone Number, Password and so on. We collect this information in several different ways; to begin with, we use cookies that are needed to compile and aggregate non-personally identifiable information about the visitors to our web site. Personally identifiable information consists of information that is unique to you, such as credit card number and bank account numbers. The information is unique to you. 

2.The use of information
Help us make this site easier for you to use by not having to enter information more than once.
Helps you quickly locate information, products, and services.
Helps us create content on this site that is most relevant to you.
Alert you to new information, products, and services that we offer.

 

Registration and Ordering:
During registration, you will be prompted to provide us your name, shipping and billing address, phone number, email address and credit card number. In addition, we may also ask you for your country so that we can comply with applicable laws and regulations, and we might also ask for your gender. These types of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we may use the personal information you provide us with to contact you.

 

Email Addresses:
You register for placing an order and receiving free promotional notices; we notify you when we receive new brands or new product styles; to get theses great offers, you simply sign up for our email newsletter. Your participation in a contest is completely voluntary, and you may choose whether to participate and disclose information to us.

3. Privacy Security
We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. We use the latest in encryption technology, and all employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, either to other individuals or entities.

What kind of email do you send to the customer?
We send diverse range of helpful email content to our customers that may include following:
Transaction emails that include order information, shipping and delivery notifications, Weekly Deals, Special Promotions, Exclusive Deals, Competitions, Giveaways and Special Activities.

 

Returns & Refunds

30 Day Returns Warranty

At Crafty Vinyl Creations our goal is always to provide our customers with high-quality products at competitive factory prices. Customer satisfaction is always our number one priority. All the items that we carry are inspected before dispatch to ensure a pleasant shopping experience. Our professional Customer Support Team is at your service any time.

 

For any item that is customized, we don't offer refunds unless there is a defect in the item or a mistake on our part.

 

Warranty Terms:

Our 30 day returns warranty starts from the date you receive our product. If there is any problem with the item please feel free to contact us immediately at Christopher@CraftyVinylCreations.com

 

Warranty Process:

To guarantee a fast and smooth warranty process, please indicate in your E-mail all the details of your order, such as your order number, SKU number or the product name. Then kindly follow these 3 steps:

 

1.Please describe the issue and provide us with pictures (under 2MB) that display the problem and show the items outer packaging. For help with this, please contact our Customer Support Team.

 

2.Once we have reviewed all the details above, we will arrange a return under the warranty RMA (Return Merchandise Authorization).

 

3. Please ship the package according to the RMA instructions provided by our team.

 

Warranty Compensation:

Items under the 30 day warranty should be returned to our warehouse with an RMA form provided by our Customer Support Team, we will allow a return for a refund and or an exchange as long the item is unused/unworn with all its labels, tags and original packaging. Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement item at our expense.

 

Return Costs:

Please note that customers need to cover the shipping fee to return items to us. This cost is non-refundable. Customers need to provide us the tracking details for their package and we will monitor the return. We will process any compensation once we have received the items.

 

Warranty Exceptions:

Items which are exempt from refunds, exchanges or replacements include all apparel, clearance, or any discounted products, providing that Crafty Vinyl Creations did not make any error.

 

Just message us at Christopher@CraftyVinylCreations.com

 

Wholesale Inquiries

Our products are available in wholesale prices.
 
If you are a company that wants to spice up your appreciation gifts to your employees or customers, or if you are a store on the lookout for wholesale deals, this might be for you.
 
Call us or send us an email:
 
Christopher@Craftyvinylcreations.com
 
+401-714-5372

 

 

 

 

 

 

Thank you for shopping with us!